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Privacy Policy

Our Updated Privacy Policy
Alchemy Super Blends Ltd are committed to providing our subscribers and customers with exceptional service. The security of your personal information is hugely important to us.  Protecting your personal information is one of our highest priorities.  The data protection law in the UK changes on 25 May 2018 and this privacy policy sets out your rights and responsibilities under the new law. We are implementing appropriate processes to ensure that we are able to meet our obligations under the new law and this is an ongoing process which will continue after 25 May 2018.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information”. When you enter sensitive information (such as email, address, phone numbers) on our website, we encrypt that information using secure socket layer technology (SSL).  We do not store credit card details.  All payment information is through our third party Paypal’s payment system so we do not handle any credit card information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (such as arranging for shipping, and providing you with order confirmations). Additionally, we use this Order Information only online with the preferences you have shared with us to:
– Communicate with you;
– Sharing nutrition and product information, along with recipes and discounts via our email newsletters.

You can unsubscribe from our newsletter at any time by clicking ‘unsubscribe’ at the bottom of the newsletter at any time. 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information only with third parties to help us use your Personal Information, for marketing or for processing orders. For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/privacy-policy/. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.  We use Mailchimp for email marketing – their new Privacy Policy can be viewed here: https://mailchimp.com/legal/privacy/

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 16.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@alchemysuperblends.com or by mail using the details provided below:

Alchemy Super Blends Ltd, 20-22 Wenlock Road, London, N1 7GU.  Phone number: +44 (0) 203 092 8595